At ADEN FOUR, customer hygiene and product safety are our top priorities.

Important Hygiene

Policy

Due to the intimate nature of underwear products, used, worn, washed, damaged, or altered products cannot be returned or exchanged.

Eligible Returns

A return or replacement may be approved only if:

* You receive a wrong product.
* You receive a damaged product.
* You receive a defective manufacturing item.

Reporting Period

Any issue must be reported within 48 hours of delivery with clear photos and order details.

Refunds

If a return is approved, the refund will be processed to the original payment method within 5–7 business days after inspection.

Non-Returnable Items

* Underwear that has been opened, tried, worn, washed, or used.
* Products without original packaging.
* Products damaged by misuse.

Items purchased during sale or at discounted price 

How to Raise a Request
Email us at support@aden4.com with your order ID and issue details.
WhatsApp us at +91 8700005666
We will respond within 24–48 business hours.